Monday, 14 October 2013

Warning - When is a package holiday not a package?

I have recently booked "holiday packages" using companies such as Low cost holidays and Travel Republic

In the opening pages of the websites you have an option to book a package of flight and hotel and later add in airport transfers, insurance car hire and more.

The company put the deal together for you, total it all up and you pay a single price to them.  Sounds like a package deal doesn't it?  Well that is where the similarity ends especially if you have any problems later on.

Here is an example of how we found out otherwise.

Within 2 weeks of departure we heard that the hotel had been overbooked and was no longer available.

The options offered were to change to another hotel or to cancel.

Alternative hotels offered were nowhere near as good as the one booked (mainly because prices had gone up a lot since the booking was made and the hotels being offered were price based.).

It turns out the cancellation and full refund offered is only for the hotel.  The budget flights, airport transfers and other extras each have their own cancellation charges which within 2 weeks of travel are often 100%.

So bearing in mind this leaves you losing out whichever way you decide to go are there any advantages of booking this kind of package?

Seems to me that you might as well either:-
Book all the components individually with whoever offers the cheapest price on each one
Or pay a premium price and book a complete package with a company such as Thomas Cook or Thomson


Kevin Read said...

We always book each component individually. I think this allows for far more flexibility.

Hotels in shirdi said...
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